Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
This policy applies to products bought on a recurring subscription on try-shapelab.com, a website operated by Millenium Brands LLC under the brand Shape Lab.
1. How your subscription works
When you choose a subscription at checkout, you authorize us to charge your payment method automatically at the delivery frequency you selected (for example, every 3, 6 or 9 weeks), at the subscription price shown at checkout, plus any applicable taxes and shipping. Each renewal is charged and shipped automatically until you cancel. There is no minimum commitment and no cancellation fee.
2. How to cancel
You can cancel your subscription at any time:
- Online, from your subscription account: https://try-shapelab.com/a/loop_subscriptions/customer-portal. Log in with the email address used at checkout and select "Cancel subscription".
- By email, at contact@try-shapelab.com, with your order number and the email address used at checkout.
To avoid being charged for your next delivery, cancel before your next billing date, which is shown in your subscription account. Once your cancellation is processed, no further renewals will be charged.
3. Changing your subscription
Where these options are available in your subscription account, you can also skip a delivery, change your delivery frequency, or update your payment and shipping details at any time before your next billing date.
4. Orders already charged
A renewal order that was charged before your cancellation is processed is handled under our Return and Refund Policy. If you notice an unwanted renewal charge, contact us as soon as possible at contact@try-shapelab.com.
5. Changes to your subscription terms
If the price or the terms of your subscription change, we will notify you in advance by email, and you may cancel before the change takes effect.
6. Contact
Shape Lab, operated by Millenium Brands LLC
4300 Biscayne Blvd, Suite 203, Miami, FL 33137, United States
Email: contact@try-shapelab.com