Shipping policy

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after your order is received. In the event of high order volume, processing delays may occur. If your order is significantly delayed, we will contact you via email or phone.

2. Shipping Costs & Estimates

Shipping costs for your order are calculated and displayed at checkout. Available shipping options:

Standard: Delivery within 6–12 business days.

Shipping costs may vary based on the weight of items, destination, and selected shipping method.

3. Shipping Confirmation & Order Tracking

You will receive a confirmation email with tracking information once your order has been shipped. Order tracking will be available on the carrier's website using the tracking number provided.

4. Shipping Areas

We primarily ship to the United States. For international shipping, additional fees may apply and delivery times may be longer.

5. Delays & Delivery Issues

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier or by unforeseen circumstances (e.g., extreme weather conditions, customs clearance). If your order is lost or damaged during shipping, please contact us at contact@try-shapelab.com with your order details and a description of the issue.

6. Taxes & Customs Duties

For international shipments, taxes, customs duties, and other fees may apply once the package reaches the destination country. These charges are the customer's responsibility, and we are not responsible for additional customs or tax-related fees.

If you have paid import taxes and would like to request reimbursement, please refer to the import duties section of our Return & Refund Policy for the procedure and required documents.

7. Address Modifications

Once your order has been shipped, we cannot modify the delivery address. Please ensure that the address provided is correct before finalizing your purchase.

8. Returns & Exchanges

Please refer to our Return & Refund Policy for more information on returns and exchanges. Please note that, for hygiene reasons, our intimate apparel is eligible for return only if defective or damaged upon arrival.